Ivory Blues Photography – Frequently Asked Questions
How do I book a session?
All prospective clients must complete an inquiry form before booking. This helps us learn more about your vision, confirm availability, and ensure we're the right fit for your photography needs.
Once your inquiry has been reviewed, you'll receive booking information, a contract, and an invoice for your retainer.
Is the retainer refundable?
No. All retainers are non-refundable. Your retainer reserves your date and time exclusively for you and covers the administrative work completed before your session. Because your date is held on our calendar, the retainer cannot be refunded if you cancel or choose not to move forward.
When is payment due?
50% non refundable retainer is due to secure the date. There are no holds. Final Payment is due on the day services are provided.
Clients who wish to split their payments may choose to pay 70% of the total session balance upfront, with the remaining balance due before the final gallery is released. Your gallery won't be accessible until our system has confirmed final payment.
When will I receive my gallery?
Your images will be professionally edited and delivered within the turnaround time outlined in your contract. Once your gallery is complete, you will receive a private online gallery.
Will my gallery be password protected?
Yes. Every gallery is delivered through a secure, password-protected online gallery to protect your images and your privacy.
When will I receive the gallery password?
Your final password-protected gallery will only be released after your account has been paid in full. If there is any remaining balance, the gallery and password will be withheld until payment has been received.
Who owns the copyright to the images?
Ivory Blues Photography retains full copyright ownership of all photographs created during your session.
Your session includes a personal-use print release, allowing you to download, print, and share your final edited images for personal use. However, clients do not receive full copyright ownership of the photographs.
Can I edit, filter, or alter my images?
No. The final images represent the artistic style and brand of Ivory Blues Photography. Clients may not edit, crop, add filters, change colors, or otherwise alter the delivered photographs in any way.
Can Ivory Blues Photography use my photos?
Yes. Unless otherwise agreed to in writing before your session, Ivory Blues Photography reserves the right to use photographs from your session for portfolio display, social media, website galleries, marketing materials, advertising, competitions, publications, and other promotional purposes.
If you have privacy concerns or would like to request that your images remain private, please discuss this before booking.
Do you provide RAW or unedited images?
No. Ivory Blues Photography does not provide RAW or unedited images for any reason or exceptions. Every image delivered has been carefully selected and professionally edited to meet our quality and artistic standards.
Can I share my gallery?
Absolutely! Once your gallery has been delivered and your balance has been paid in full, you are welcome to share your gallery link and password with family and friends.
What if I need to reschedule?
If you need to reschedule, please contact us as soon as possible. Rescheduling requests are subject to availability and the terms outlined in your signed photography agreement.
What happens if I cancel my session?
If you cancel your session, your non-refundable retainer will not be returned. Any additional payments made beyond the retainer will be handled according to the cancellation terms in your signed contract.
Health & Wellness Policy
The health and safety of our clients and team is a top priority. If you or anyone participating in your session is feeling unwell or experiencing symptoms of illness, please notify Ivory Blues Photography as soon as possible before your scheduled session.
We frequently work with vulnerable clients, including pregnant and postpartum mothers, newborns, infants, and young children. To help protect everyone, we ask that you carefully assess the health of all participants before arriving.
If anyone in your party is experiencing symptoms of a contagious illness, has recently tested positive for a communicable disease, or has been advised to isolate, please contact us immediately to discuss rescheduling options.
Failure to notify us of illness prior to your appointment may result in the session being postponed at our discretion. We appreciate your cooperation in helping us provide a safe and healthy environment for all of our clients.
May vendors edit the images?
No. Images may not be altered, cropped, filtered, color graded, AI-enhanced, or otherwise modified without prior written permission from Ivory Blues Photography.
How can vendors request permission?
Vendors who would like to use or share images should contact Ivory Blues Photography with details about the intended use. Written approval must be received before any images are published or distributed.
Credit Requirements
If permission is granted to share approved images, vendors must provide visible credit to Ivory Blues Photography wherever the images are displayed or shared, unless otherwise agreed to in writing.
Unauthorized Use
Any unauthorized use, reproduction, distribution, editing, or commercial exploitation of Ivory Blues Photography images may constitute copyright infringement and may result in the removal request of the images and any additional legal remedies available under applicable copyright law.
Thank you for respecting the creative work and intellectual property of Ivory Blues Photography. These policies help protect our clients, our brand, and the integrity of our photography.
Thank You
Thank you for considering Ivory Blues Photography! We're honored to capture your memories and are committed to providing a professional, enjoyable, and high-quality photography experience from your first inquiry to your final gallery.